PRIVACY POLICY

Sherlockhost is very aware of its customers right to privacy. We make this commitment to you. We will take every step possible to ensure that your privacy is not violated. We value our clients and want to build a mutual relationship based on trust. Sherlockhost will never break that trust.

Cookies is a small file in which is stored a sequence of characters

We utilise cookies for storing our user preferences, following your trends etc. This enables us to provide you with a better service.

Upon your commencement with Sherlockhost we will send one or more cookies to your device to uniquely identify your browser. When you use our services or that of one of our partner’s, we may also set one or more cookies in your browser. Whenever you send emails, publish content or post material to your website, transmit information or message through our services, we may retain the same cookies in order to handle your questions, act upon your requests and generally enhance your experience with us.

We have many data centres, either owned or operated by us or by our partners. These data centres are the only place where information gathered by us is stored

Personal Data Transmissions Are Encrypted

With Sherlockhost, all of your personal information is protected. We use Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information. Sherlockhost will not sell any of your personal information. Sherlockhost keeps all of your information confidential.

Policy Changes

Sherlockhost is dedicated to providing our customers with the highest quality hosting and domain name registration services possible. We are determined to stay on the cutting edge of newly available technologies. While Sherlockhost always tries to provide our clients with reasonable notification, Sherlockhost reserves the right to change its policy at any time due to customer’s needs, changing laws and new technology.

Cookie Policy Statement

Sherlockhost understands that cookies cause concern for many people. Our Cookie Policy Statement tells you how Sherlockhost uses this technology. Sherlockhost uses cookies to improve both our website and web hosting services, and, most importantly, to give our existing customers opportunities for continued savings and increased efficiency. Your use of Sherlockhost's website constitutes your acceptance of and agreement to this policy.

Cookies For Improving Our Web Site

Sherlockhost uses cookies let us know about a return visit. The cookie does not tell us your identity, your name, email address, or passwords.

Cookies For Banner Rewards Program

As an incentive to our customers, Sherlockhost uses cookies to help measure the web traffic generated from Sherlockhost banners and logo buttons displayed on third-party websites. For every new Sherlockhost customer that was introduced to Sherlockhost through an affiliated third-party website, our affiliate may receive a credit.

Cookies For Customer Account Management

Sherlockhost uses cookies to store user names. This negates the need for the user to complete form fields when they want to manage their account. As part of our services, Sherlockhost offers password-protected, web-based management tools. Again, by storing the customers' Usernames in a cookie, the user will save time and will not have to fill in another form to manage their account. (The cookie does not retain Passwords.) Sherlockhost always strives to utilise the most recent technology to benefit our customers.

Information Collection and Use

Personal right to privacy is imperative. We gather and use information from our web site only as disclosed in this Privacy Policy, to protect your rights to privacy. This statement is only applicable to information collected on sherlockhost.co.uk. This site will gather personally identifiable information from you in many ways. These include, but may not be limited to, directly from you upon registration, use other Sherlockhost services, enter drawings or contests, navigate our site or respond to communications from us. Sherlockhost may also receive personally identifiable information from third parties, including our business partners, sister companies and sources of information available to the public. The information that we would typically gather in order to best serve you as our customer includes:

  • Personal data including, name, address, gender, date of birth, email, telephone number, and service details.
  • Information on your use of our website, including details of your domain name and Internet Protocol address, operating system, browser, time spent on a page or content, and the routing methods.
  • Occasionally we will collect additional data to assist us in the supply of quality service and products to you.
  • We may not be able to provide you with a specific service if you elect not to provide us with certain information

Sherlockhost also receives and records information automatically on our server logs from your browser including your IP address and the page you requested.

When using Sherlockhost, some of your personal information may be made public. If you include personal information that is accessible to the public, you may receive unsolicited messages from other parties. Sherlockhost will not be responsible for the use or misuse of such information. The primary uses of your personal information are:

  • To verify your identity
  • To optimise our services for you, manage them and allow us to continuously review, enhance and update service to provide access to certain areas of the website
  • To enable your visits to our site to be more personalised
  • To organise contests and gamification
  • Advertising and other revenue generation functions.

The gathered information is also utilised to notify visitors about events, changes and other information concerning the web site. We never share information that we have gathered for commercial or other purposes.

This information may, when agreed to by the user, be used for marketing and/or for market research purposes, including internal demographic studies. This is to enable us to provide, optimise and personalise our services for the user and to send, when you have given permission, newsletters and information concerning our products and services.

Information Sharing and Disclosure

Sherlockhost will not disclose data that personally identifies you to any third parties, except when:

  • You have consented to the use of this information
  • It is imperative to share your information in order for us to provide you with the services or products which you have requested
  • It becomes necessary to share the information with specific service partners so that we can reply to your questions or comments or to solve service issues that you may have. You will be informed if these partners have any independent right to use this information for any purpose other than to resolve the specific service issue.
  • We are compelled to respond to any legal proceedings, court orders or subpoenas.
  • When the law demands that such action is required in order to protect and defend the rights of Sherlockhost’s property
  • When the safety and security of our site’s users needs to be protected by relevant laws or regulations.
  • It comes to our attention that you have violated Sherlockhost’s Terms and Conditions or our usage guidelines for specific products or services
  • If Sherlockhost sells the business or any part thereof or merges with any other entity. If this occurs, the buyer of said business will be restricted from using your personal information as stated in this Privacy Policy
  • If we use third party processors to administer and process your personal information for the purposes notified in the Privacy Policy, e.g. for activities related to the use of our Sites or services
  • We are required to share details with third parties in order to receive counsel or advice (e.g. Auditors or attorneys.)

Any such procedure is governed by an agreement in the form required by law, preserving any statutory data protection rights.

Choices for Personal Information

You will be asked for personal data during the registration process for specific services. Your permission will always be requested if this information is to be used in any way apart from the purpose defined herein and in the terms of the services offered. Most browsers are initially set up to accept cookies, but your browser can be reconfigured to refuse all cookies or to indicate when a cookie is being sent. You should know, however, that some of our features and services might not function correctly if you disable your cookie function. You may, of course, choose not to submit personal information for any of our services, but this could result is us not being able to provide those services to you.

Use of Information

Your personal information is only used for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

  • Communication between Sherlockhost and user.
  • Making the sites or services more user friendly by reducing the repetition of entering this information
  • Providing our services
  • Auditing, research and analysis to allow us to better maintain, protect and improve our services
  • Ensuring that our network is functioning correctly
  • Protecting our rights and property and that of our users
  • Developing new services
  • As described in the respective terms of service of each of our services and in the Sherlockhost Legal Agreements.

Use of information for marketing

With any permission given by the user, we may send direct marketing related to both our own, or carefully selected third parties’, goods and services. Additionally, we may disclose your information to other organizations that may send direct marketing to you. Your marketing preferences may be changed at any time if you are registered with us. You may also follow the “unsubscribe” links provided in any unwanted communications sent to you.

Link from or to Other Sites

From time to time Sherlockhost may, to provide useful resources to our users, send links to other sites. While we endeavour to maintain our own high standards we cannot guarantee nor endorse any of the aforementioned links. We are not responsible for the data or privacy policies of websites linked to ours. Neither do we guarantee the content or security of these sites. When you follow any link, any personal data collected is not under our control. It is governed by the particular privacy policy of the site in question.

Information Sharing

Personal information is shared with other companies or individuals only in the following limited circumstances:

  • When we have your consent
  • When sharing the information with our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. In these instances, we require that these parties agree to process information based on our instructions and in strict compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • As permitted and described in the respective terms of service of each of our services and in the Sherlockhost Legal Agreements.
  • We may share certain pieces of aggregated, non-personal information with third parties, such as demographic information. Users will not be identified individually in this case.
  • We believe, in good faith, that access, use, preservation or disclosure of such information is reasonably necessary in order to:

(a) Satisfy any applicable law, regulation, legal process or enforceable governmental request;
(b) enforce applicable Terms of Service, including any investigation of potential violations of said TOS

(c) Detect, prevent, or otherwise address fraud, security or technical issues

(d) Protect against damage to rights, property or safety, of our users, ourselves or the public as required or permitted by law.

Security

We take great care to keep your personal information secure from unauthorized access, by various means. We will continue to safely store your personal information for so long as it is necessary to provide you our services or for archive purposes.

No-Spam Policy

We have a strict No-Spam Policy that forbids the use of any data collected to send spam. No contact information will be sold to third parties.

Information Security

Security measures are taken to protect against unauthorized access to data or unauthorized alteration, disclosure or destruction of data. These measures include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where personal data is stored.

Access to stored personal information is strictly restricted to our employees, contractors and agents who need access to this information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to disciplinary action, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and Updating Personal Information

When you use our services, we make every effort to provide you with access to your personal information so that you may correct any inaccurate information.

Notification of Changes

Sherlockhost may amend this Privacy Policy from time to time. If or when this happens we will post the latest version to all of our Sites. If we ever wish to use your personal information in a way that is incompatible with the information in this Privacy Policy, we will seek your permission before doing so.

Acceptance of Privacy Policy

By accessing our sites you imply your consent that we process your personal data in strict adherence to this Privacy Policy. Your right to access the website is conditional upon your full and complete acceptance of this Privacy Policy.

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